Privacy Policy

Welcome to the official Melbourne Crown website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information when you visit and interact with our website.

Information We Collect

When you use our website, we may collect the following types of information:

• Personal identification details such as your name, email address, phone number, and postal address when you voluntarily provide them through enquiry forms or newsletter subscriptions.
• Technical information including your IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Cookies and similar tracking technologies that help us understand how you interact with our website and improve your browsing experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you updates, promotional materials, and newsletters where you have opted in to receive such communications.
• To improve our website functionality, content, and user experience.
• To analyse website traffic and usage patterns.
• To comply with applicable Australian laws and regulations.
• To protect the security and integrity of our website and services.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us recognise your preferences and improve site performance. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information where required by law or to protect our legal rights.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. We employ industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information held by us. If you wish to exercise any of these rights, please contact us using the details provided on our website.

Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us through the contact page on our website. We are committed to resolving any privacy-related issues in a timely and transparent manner.