Responsible Gambling at Crown Melbourne

Crown Melbourne is committed to providing a safe and enjoyable environment for all guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support guests in making informed choices.

Our Commitment

Crown Melbourne operates under strict regulatory requirements and maintains a comprehensive Responsible Gambling Code of Conduct. We take our obligations seriously and continuously work to minimise the potential harm associated with gambling.

Signs That Gambling May Be a Problem

It is important to recognise when gambling stops being entertainment. Consider the following warning signs:

• Spending more money or time on gambling than you can afford
• Feeling anxious, stressed or irritable when not gambling
• Chasing losses by continuing to gamble after losing
• Borrowing money or selling possessions to fund gambling
• Neglecting work, study or family responsibilities
• Lying to others about how much time or money you spend gambling
• Gambling to escape problems or relieve feelings of helplessness

Support Services Available at Crown Melbourne

Crown offers a range of tools and services to help guests manage their gambling activity.

Responsible Gambling Centre

Crown Melbourne operates a dedicated Responsible Gambling Centre staffed by trained support personnel. The centre provides a confidential space where guests can access information, referrals and assistance at any time.

Self-Exclusion Program

Guests who wish to restrict their access to gaming areas can voluntarily enter into a self-exclusion arrangement. This program is available to anyone who feels they need a break from gambling.

Tools for Managing Play

• Pre-commitment options to set time and spending limits
• Activity statements that track your play on electronic gaming machines
• Access to clocks and natural light within gaming areas
• Information brochures available throughout the venue

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Set a time limit for your gambling session
• Never gamble with money you cannot afford to lose
• Take regular breaks during play
• Avoid gambling when upset, stressed or under the influence of alcohol
• Treat gambling as entertainment, not a way to make money

External Support Services

If you or someone you know needs help with problem gambling, the following services provide free and confidential support:

Training and Staff Awareness

All Crown Melbourne gaming staff receive responsible gambling training. Team members are equipped to identify signs of gambling-related harm and can assist guests in accessing support services when needed. Our commitment to responsible gambling is embedded across every level of our operations.

Gambling should always remain an enjoyable form of entertainment. If it stops being fun, please reach out for support.